Seen at a pizza joint in Greenpoint, Brooklyn. How are you making small, ordinary tasks a bit more fun for your users?
Seen at a school in Harlem. An accurate reflection of the frustration teachers have with the printing and copying facilities that their lessons rely on.
(Photo by my friend & colleague MW.)
Skiers using food trays to keep their bottoms dry.
(Photo: The scene at the Newark Airport before it opens.)
3 AM is a funny time to be at an airport. Gone are the ropes that control line movement, the abundance of security personnel and bomb-sniffing dogs, and the frantic pace of travelers trying to make their flight. It’s a lot like being at any business establishment before it opens: quiet, motionless, and dark.
It’s a reminder that security—not just the act of checking bags and scanning passengers, but the feeling of security—is a part of an airport’s service, and it becomes unavailable when closed.
Is there any meaning behind this? Has there been a problem with customers from previous days/months/years dropping in to use the facilities? Do any customers have the expectation that once you buy something, you are forever granted bathroom access?
